Frequently Asked Questions (FAQ)
Address: Village Tulanj Qadeem, P/O Seni Gumbat, District Kohat, Pakistan
Contact: Phone: 03409353480 | Email: info.kohatmobile@gmail.com
1. General Questions
Q: What does Kohat Mobile Zone offer?
A: We specialize in selling a wide range of mobile phones, accessories (cases, chargers, earphones, etc.), and provide expert advice to help you choose the right products.
Q: Where is Kohat Mobile Zone located?
A: We are located in Village Tulanj Qadeem, P/O Seni Gumbat, District Kohat, Pakistan.
Q: How can I contact Kohat Mobile Zone?
A: You can reach us at 03409353480 or email us at info.kohatmobile@gmail.com for inquiries and support.
2. Product-Related Questions
Q: What brands of mobile phones do you sell?
A: We sell popular brands such as Samsung, Apple, Oppo, Vivo, Realme, Xiaomi, and more. Contact us to inquire about the availability of specific models.
Q: Do you sell original accessories?
A: Yes, we stock 100% genuine accessories, including phone cases, chargers, earphones, screen protectors, and power banks.
Q: How can I check if a specific product is available?
A: Call us at 03409353480 or email us at info.kohatmobile@gmail.com, and our team will assist you.
3. Warranty and Repairs
Q: Do your phones come with a warranty?
A: Yes, all phones come with a manufacturer’s warranty. Warranty duration and terms depend on the brand and model.
Q: Do you provide repair services?
A: We do not currently offer repair services but can recommend trusted service centers for assistance.
4. Orders and Payments
Q: Can I place an order online or via phone?
A: Yes, you can place an order by contacting us at 03409353480 or emailing info.kohatmobile@gmail.com. We’ll guide you through the process.
Q: What payment methods do you accept?
A: We accept cash, bank transfers, and digital payments. Details will be provided at the time of purchase.
5. Delivery and Shipping
Q: Do you offer delivery services?
A: Yes, we provide delivery services within Kohat and nearby areas. Delivery fees may vary depending on the location.
Q: How long does delivery take?
A: Local deliveries typically take 1-3 business days. For remote areas, delivery time may be longer.
6. Returns and Exchanges
Q: What is your return policy?
A: Returns are accepted for defective or damaged items within 7 days of purchase. The product must be unused, in its original packaging, and accompanied by proof of purchase.
Q: Can I exchange a product?
A: Yes, exchanges are allowed for unused products within 7 days, subject to availability of stock and the product’s condition.
7. Promotions and Discounts
Q: Do you offer any discounts or promotions?
A: Yes, we run seasonal promotions and discounts. Follow us on social media or contact us to stay updated on our latest deals.
8. Additional Support
Q: Can I get advice on choosing a phone or accessory?
A: Absolutely! Our knowledgeable staff is here to help you select the best product based on your needs and budget.
Q: How can I stay updated on new arrivals and offers?
A: Follow us on social media or contact us to subscribe to our updates.
9. Customer Support
Q: What should I do if I face an issue with a product?
A: Contact us immediately at 03409353480 or email info.kohatmobile@gmail.com. We will assist you in resolving the issue as quickly as possible.
Thank you for choosing Kohat Mobile Zone for your mobile and accessory needs. We look forward to serving you!