Refund Policy
Business Address: Village Tulanj Qadeem, P/O Seni Gumbat, District Kohat, Pakistan
Contact: Phone: 03409353480 | Email: info.kohatmobile@gmail.com
At Kohat Mobile Zone, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, our refund policy ensures a fair resolution. Please read the following terms carefully.
1. Eligibility for Refunds
You may request a refund under the following conditions:
- Defective or Damaged Products: If the product is found to be defective or damaged upon delivery.
- Incorrect Product Delivered: If you receive the wrong product or an item that does not match your order.
- Change of Mind (Limited): Refunds for change of mind are only allowed for unopened and unused products within the specified time frame.
2. Conditions for Refund
- Timeframe: Refund requests must be made within 7 days of purchase or delivery.
- Product Condition: Products must be in their original condition, unused, and returned with original packaging and receipt/proof of purchase.
- Non-Refundable Items:
- Used or damaged products (not due to delivery).
- Accessories such as screen protectors, chargers, or earphones once opened.
- Clearance or discounted items clearly marked as non-refundable.
3. Refund Process
- Request a Refund:
Contact us at 03409353480 or email info.kohatmobile@gmail.com with the following details:- Your name and contact information.
- Order receipt or proof of purchase.
- Description of the issue with the product.
- Inspection:
Once the product is returned, our team will inspect it to verify eligibility for a refund. - Approval:
If the product meets the refund criteria, your refund will be processed within 7-10 business days. - Refund Method:
- Refunds will be issued via the original payment method (cash or digital payment) or as store credit.
4. Shipping Costs
- If the return is due to an error on our part (e.g., wrong or defective product), we will cover the return shipping cost.
- For other returns, shipping costs are non-refundable, and customers are responsible for return shipping.
5. Exchanges
- If you prefer, eligible products can be exchanged instead of refunded. Exchanges are subject to stock availability and the product meeting return conditions.
6. Exceptions
- Refunds or exchanges will not be processed without proof of purchase.
- Refunds will not cover damages caused by misuse, improper handling, or unauthorized repairs.
7. Contact Us
If you have any questions or need assistance with a refund, please contact us:
- Phone: 03409353480
- Email: info.kohatmobile@gmail.com
Thank you for shopping at Kohat Mobile Zone. We are committed to ensuring a smooth and transparent refund process for our valued customers.