Shipping Details

Address: Village Tulanj Qadeem, P/O Seni Gumbat, District Kohat, Pakistan
Contact: Phone: 03409353480 | Email: info.kohatmobile@gmail.com

1. Shipping Policy

At Kohat Mobile Zone, we strive to ensure that your orders are delivered quickly and securely. Below are the details of our shipping process.

2. Delivery Areas

  • We deliver to all major cities and regions within Pakistan.
  • For remote or hard-to-reach areas, delivery availability may depend on the courier service.

3. Delivery Timeframes

  • Local Deliveries (Kohat and Nearby Areas): Orders are delivered within 1-2 business days.
  • National Deliveries: Orders to other cities or regions in Pakistan typically take 3-7 business days.
  • Delivery times may vary due to factors like stock availability, weather conditions, or holidays.

4. Shipping Charges

  • Local Delivery (Kohat and Nearby Areas): A flat delivery fee applies, which will be communicated during the order process.
  • National Delivery: Charges depend on the weight and size of the order, as well as the destination. Shipping fees will be calculated at checkout or communicated directly for manual orders.
  • Free Delivery: Orders above PKR 10,000 qualify for free shipping (within Pakistan).

5. Order Tracking

  • Once your order is shipped, you will receive a tracking number via SMS or email.
  • You can track your order using the courier service’s website or contact us for assistance.

6. Packaging and Handling

  • All orders are securely packed to ensure your products arrive in excellent condition.
  • Fragile items like phones are shipped with extra care, including protective materials.

7. Shipping Restrictions

  • Currently, we only deliver within Pakistan.
  • Certain remote locations may experience delivery delays or additional charges.

8. Issues with Shipping

If you experience any issues with shipping, such as delays, damaged goods, or incorrect orders, please contact us immediately at:

  • Phone: 03409353480
  • Email: info.kohatmobile@gmail.com

We will investigate and resolve the issue promptly, which may include replacement, refund, or compensation, depending on the circumstances.

9. Pickup Option

If you prefer, you can pick up your order directly from our shop at:
Village Tulanj Qadeem, P/O Seni Gumbat, District Kohat, Pakistan.
Please contact us to arrange a pickup time.

Thank you for choosing Kohat Mobile Zone. We are committed to providing reliable and efficient delivery services for all your mobile and accessory needs.